Shipping & Returns

Order Processing

• In-Stock Items: Please allow 48 hours for dispatch and fulfillment of your order. Please contact us if you need something sooner and we will try our best to accommodate you.
• Sale Periods: During any promotional sales, please allow up to 72 hours for order processing.

Shipping Rates & Delivery

• Complimentary Shipping: Enjoy free standard shipping on all US orders.
• Shipping Methods: We offer various shipping options via FedEx at checkout to meet your needs.
• Delivery Times: Delivery times vary based on the selected shipping method and destination. Estimated delivery times will be provided at checkout.

Order Modifications & Cancellations

• Modification Window: You have a 2-hour window during business hours to modify or cancel your order after placement. Please contact our customer service team promptly with your order number and request.
• Post-Window Changes: Requests made after the 2-hour window are subject to order status. If the order has not been shipped, we will do our best to accommodate changes. Once shipped, modifications or cancellations are not possible.

Shipping Insurance & Signature Requirements

• Insurance: All shipments are fully insured for the full value of the merchandise.
• Signature Requirement: A signature is required upon delivery for all jewelry shipments to ensure secure receipt.
• Shipping Restrictions: We do not ship to P.O. Boxes. Please provide a valid residential or business address for delivery.

Return Policy

• We accept returns within 7 business days of receiving your item, on in-stock merchandise only. Pieces must be unused with all tags still on. Store credit only, no refunds. Special orders and custom pieces are non-returnable.
• We use the utmost care in quality assurance. However, if you receive something damaged or broken, please contact our customer service team immediately.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact our customer service team immediately. We will initiate a claim with the carrier and work diligently to resolve the issue.

International Shipping

• Availability: We offer international shipping to select countries.
• Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
• Delivery Times: International delivery times vary based on destination and customs processing.

Contact Us

For any questions or assistance regarding your order, please reach out to our customer service team:

• Email: concierge@seemafinejewelry.com
• Phone: +1 469-294-0786

Hours: Tuesday – Friday, 11:00 AM – 5:00 PM; Saturday, 11:00 AM – 4:00 PM (CT). Closed Sunday and Monday.